Overview

Background

SAP Data Custodian is a robust Software as a Service (SaaS) solution that protects sensitive data stored in public, private, hybrid, and multi-cloud environments. This solution integrates with partnered public hyperscalers, SAP applications, and SAP managed clouds.
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My responsibility is deliver designs for the key management (KMS) and transparency and control (TCS) experiences, improve the overall UI/UX, and squash bugs and inconsistencies. Specifically, to help customers operate clearly and successfully so they can get the most out of the product.

I translated complex user stories into designs, delivered 3 new features, 9 feature improvements, and successfully implemented a new design system that satisfied company design standards.

Team Collaboration

I integrated Figma into the workflow and worked closely with product managers in the Data Custodian team to understand design requirements.

Design Principles

Based on user needs I learned from research and business goals of SAP, I defined design characteristics before exploring solutions.

Visual Design Principles: To create the best look and feel

Usability Heuristics: To create an experience that makes sense and smooth

Fast Delivery

I had quick turnarounds on my items by starting early and often.

Design Explorations

Visibility of System Status

This is a design for data anonymization, a feature that similarly protects sensitive data but differs from Tokenization in that the data is permanently altered and untraceable.In this design, I gave users extensive feedback to help them understand what they were doing and how it was going so they don’t get lost in the process.

User Control and Freedom

This is a design for tokenization, a feature that replaces sensitive data with a token that can be traced back to the original value. I accurately represented each technical specification in the design. I ensured users had control over what they wanted to input.

Recognition Rather than Recall

I made sure forms were easily recognized as input areas with content design and spacing.

Help and Documentation

I collaborated with UA to ensure alignment of design, functionality, and documentation.

Review & Iterate

For every project, I produced multiple versions so the team has options to compare, contrast, and make design decisions with.

Timeline

All of my designs were implemented within their respective 2 month releases.

Post-launch, there were 20% less service tickets, saving SAP Data Custodian on labor costs. We also heard a reduction in task completion time which led to an increase in adoption and extension of existing licenses.